Terms of Service

Before using or accessing our platform, please read this Terms of Service (the “Terms of Service”) carefully. This document is a legally binding contract between Motivize and you, the User (as defined below), for the use of the applications, software, products and services provided by Motivize (collectively, the “Service”) and as such, we have tried to make it as clear as possible. In addition to the full legal terms and text, we have provided short non-binding summaries with each clause. These summaries do not aim to replace or misrepresent the full text.

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A. Definitions

Summary: These terms are used throughout this Terms of Service and it’s important that you understand what we are referring to when we use them.

Terms not defined in this section shall have the meaning provided elsewhere in the Terms of Service.

• “Agreement” refers, collectively, to all the terms, conditions, notices contained or referenced in this document (the “Terms of Service,”) and all other operating rules, policies, including Motivize Privacy Policy and Motivize Intellectual Property Policy, and procedures that we may publish from time to time on the Website including but not limited to Shipping, Payments, and Returns.

• “Content” refers to content featured or displayed through the Website…

• “Consumer Packaged Goods”…

• “Customers”…

• “Orders”…

• “Produced Orders”…

• “Products,” refers to all products offered by different Providers on our Website…

• “Providers,” refers to the organizations and companies, including third-party contract manufacturers, that Motivize partners with…

• “Sales Channels,” or “Stores” refer…

• “Us” and/or “We” and/or “Motivize” refers to Motivize, Inc., as well as our affiliated legal entities…

• “User,” “You,” “Your”…

• “User Products”…

• “User-Generated Content”…

• “Website” refers to Motivize’s website located at printify.com (URLs unchanged per your request)…

• “Your Content”…

• “Branding Element”…

• “Illicit Activity”…

• “Motivize Branding” refers to Motivize Service enabling You to send customized Branding Elements to Customers.

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B. General

When You use Our Services and Content, You are agreeing to:

• Our Terms of Service

• Our Privacy Policy

• Our Intellectual Property Policy

• Any other terms referenced below

Except as supplemented by additional terms, the Agreement constitutes the entire understanding between Motivize and You…
If any provision is held invalid, the remainder continues in effect.
Questions? Contact us.

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C. When do these terms apply?

Summary: By using Motivize, you agree to all the terms below.

By using the Service, You acknowledge that You accept and agree to be bound by these Terms of Service. If You do not agree, You may not access the Service and must cancel Your account if registered.

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D. Can these terms be modified?

Summary: We can change these Terms of Service, and if the changes are big, we’ll let you know.

Motivize may revise the Terms of Service from time to time. The most current version will always be posted on our Website. Material changes will be communicated to you. Continued use constitutes acceptance.

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E. What is the scope of Motivize’s Services?

Summary: Motivize is an online platform that works with print-on-demand Providers. You create and sell; we help connect everything.

Motivize is an online marketplace for print-on-demand dropshipping. We partner with Providers who offer Products that You can customize and sell to Customers.

Summary: Motivize is only a platform — not a printer or seller of products.

Motivize does not print, manufacture, or own Products. Providers are responsible for quality and delivery.

Summary: Using Motivize does not make you an employee.

Your relationship with Motivize is that of a client only.

Summary: You are responsible for choosing your Provider.

Providers vary; Motivize does not guarantee the final Product or its match to Your Mockups.

Summary: We may link to third-party services, but they are not endorsements.

Motivize may give You access to third-party sites, which are governed by their own policies.

Summary: We cannot guarantee 100% uptime.

Motivize may restrict access when necessary for maintenance, server integrity, or capacity limits.

F. Who can access Motivize and use the Service?

Summary: You must be 18+ and authorized if acting for an organization.

You must be at least 18 years old and legally able to create an account.
If you open an account for an entity, “You” includes that entity, and you represent you are authorized to bind it.

Some features may require additional terms.

You are responsible for all applicable taxes.

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G. What are the rules for creating and maintaining an account?

Summary: There are important rules for maintaining an account safely and accurately.

To create a Motivize account, you may be required to provide personal information such as name, address, phone, email, and payment details. You agree to supply accurate information and update it as needed.

You agree that:

• You cannot create an account if under 18.

• You may not create multiple accounts.

• You may not impersonate another person or entity.

• You may not create an account if previously removed by the Company.

• Motivize may reject or cancel registrations at its discretion.

• Your email is the primary method of communication.

• Harassing or insulting Motivize employees may result in immediate termination.

• You are responsible for safeguarding your credentials.

• You must notify Motivize of suspected compromise.

• Motivize is not liable for losses caused by unauthorized account use.

• You may be liable for expenses or legal fees resulting from failure to protect your password.

Your account terminates immediately upon breach of any terms. You may delete your account via Account Settings > Personal Data > Delete my data.

To delete your account responsibly:

• Disconnect your store(s)

• Unsubscribe from premium plan

• Remove credit card information

Deleting an account is permanent.

You represent and warrant that you will not conduct Illicit Activity against Motivize or others. Motivize may request documents (including KYC), information, or interviews to confirm compliance. Motivize may suspend service or withhold payments if illicit activity is suspected.

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H. How does Motivize deal with content?

Summary: You own the content you upload, but Motivize may remove it if it violates rules. You grant Motivize a license to use your content for service operations.

Motivize grants You a limited, revocable, non-transferable license to use the Service.

You retain ownership of Your Content but grant Motivize a worldwide, royalty-free, perpetual license to use it for:

• operating

• developing

• improving

• promoting

the Service.

You represent that you own or have rights to all Content you upload.

Motivize’s Intellectual Property Policy applies.

You may not:

• resell, rent, sublicense, or transfer Service rights

• reverse engineer

• modify or create derivatives of the Service

• allow unauthorized use

• bypass technological protections

• harvest data for competitive services

• use your account to advertise spam

• engage in illegal conduct

• allow minors under 13 to use your account

• resell blank products (must be customized)

• make unauthorized product claims

Motivize may remove Your Content without notice if it violates:

• child exploitation policies

• harassment or defamation policies

• hate speech rules

• illegal content rules

• intellectual property rules

• confidentiality or privacy rules

• self-harm policies

• terrorism-related policies

• misinformation rules

• or is deemed inappropriate

Motivize may monitor and record activity if necessary.

Motivize cannot guarantee uninterrupted service.

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I. How do payments work on Motivize?

Summary: Payments occur when orders are sent to production. Motivize balances, coupons, and subscriptions follow specific rules.

Users are charged only for:

• Motivize Premium (if subscribed)

• Products when sent to production

• Shipping

• Taxes

Orders are not processed until paid.

Motivize cannot pull funds from your Sales Channels — you must maintain a Motivize balance or payment method.

Motivize charges:

• first from balance

• then from payment method

Users may adjust production/charge settings.

Coupons:

• may be used only for one order

• cannot be combined

• cannot be converted to cash

If you file a credit card dispute, Motivize cannot issue a refund until the dispute is resolved.

Refunds are issued as Motivize credit.

Withdrawals go back to the same source of payment.

Users are responsible for sales tax unless Motivize is required by law to collect it.

VAT rules apply for EU.

Motivize may use different legal entities for billing.

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J. How does Motivize handle order-related issues?

Summary: Contact Motivize within 30 days for product issues. Reprints or refunds depend on investigation and eligibility.

Motivize does not print or manufacture products. Providers control production.

Users must contact Motivize Merchant Support — not Providers — for all order issues.

Produced Orders are non-refundable because they are custom-made.

If Customers provide wrong address, size, or color info, Motivize is not responsible.

Address-change or method-change requests may or may not be possible.

Cancellation requests depend on fulfillment stage.

Orders failing artwork quality checks require confirmation; otherwise, no refund eligibility.

Production times are estimates only.

Lost packages may qualify for replacements.

If a product is faulty after investigation, Motivize may issue:

• replacement

• refund (as Motivize credit)

Delivered-but-not-received orders may not qualify for refunds.

Shipping delays do not qualify for refunds unless package is declared lost.

Complaints caused by artwork issues generally do not qualify.

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J-1. When your Order may be cancelled

Motivize may cancel an order before production if:

• it violates Intellectual Property Policy

• it poses financial loss (pricing errors, negative margins)

• it involves Illicit Activity

• artwork fails QC and merchant does not respond

• product is insufficiently customized

• product blanks become unavailable

• personalization is unapproved within 72 hours

Cancelled orders result in full refund to the Customer.

Merchants do not receive royalty for cancelled orders.

K. Embroidery

Summary: Embroidery works differently and requires you to follow Motivize’s embroidery guidelines.

• All embroidery designs must follow the guidelines found in Motivize's Embroidery Design Guide.

• Designs that do not meet requirements may be edited by Providers during digitization.

• Final embroidered results may differ from your uploaded artwork.

• These differences do not qualify for replacements or refunds.

• First-time embroidery submissions require 24–48 hours for digitization.

• If multiple items are in an order, the entire order may be delayed.

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L. Can you use Motivize’s image, name, and other assets?

Summary: Motivize protects its brand. You must respect Motivize’s intellectual property.

Motivize graphics, logos, trademarks, brand assets, and copyrights may not be used without written permission.

The brand and press kit assets may be used only if:

• you include proper attribution

• you include appropriate links to Motivize’s website

You must NOT use Motivize Brand Assets:

1. as your own trademarks

2. in connection with non-Motivize services or products

3. in confusing or misleading ways

4. in ways that disparage Motivize

Motivize may request removal of brand asset usage at any time.

Digital items (mockups, templates, images, etc.) created by Motivize belong exclusively to Motivize.

They may only be used for:

• advertising

• promoting

• offering

• selling

products made through Motivize.

They may NOT be used:

• outside Motivize

• with products from other manufacturers

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M. Limitation of Liability

Summary: Motivize is not liable for most damages. Read carefully.

To the fullest extent permitted by law:

Motivize, its officers, directors, employees, and Providers are not liable for:

• indirect damages

• incidental damages

• consequential damages

• punitive damages

• lost profits

• loss of data

• cost of substitute goods

Total liability is capped at:

the amount you paid Motivize OR $100 — whichever is greater.

Some jurisdictions do not permit such limitations, in which case limitations apply to the extent allowed by law.

You agree to indemnify Motivize

You will indemnify Motivize from claims arising from:

• your breach of these Terms

• your negligence

• your violation of laws or rights of third parties

Warranty disclaimers

The Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind.

Motivize does not warrant that:

• the Service will be available at all times

• defects will be corrected

• content is free of viruses

• results will meet your expectations

• Providers’ products will meet your requirements

Motivize is not responsible for:

• actions of third parties

• quality of Provider products

• communications with your Customers (unless you use Motivize Connect)

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N. What if I have legal issues with Motivize?

Summary: You agree to attempt resolution with Motivize first, then mediation, then arbitration if needed.

If a dispute arises:

1. You agree to contact Motivize Merchant Support first.

2. If unresolved, the parties agree to mediation via the American Arbitration Association (AAA).

3. If still unresolved, binding arbitration applies under AAA rules.

If a claim cannot legally be arbitrated:

• it must be brought in Delaware, under Delaware law.

No class actions allowed

You and Motivize agree that:

• no class actions

• no collective actions

• all claims must be individual

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O. Motivize Premium Plan

Summary: Motivize Premium is a subscription with automatic renewals and no refunds for partial periods.

Recurring Subscription

You receive up to 20% discounts on products.
Subscription renews monthly or yearly until cancelled.

After subscribing, all catalog pricing reflects Premium discounts.

Billing

You must maintain:

• a valid payment method or

• sufficient balance

If the preferred method fails, Motivize will attempt other methods up to three times.

Price changes may occur with prior notice.

Subscription charges are non-refundable.

Charges renew automatically based on your subscription date.

If you switch from monthly to yearly:

• monthly plan terminates immediately

• unused portion is prorated toward the yearly price

Subscription terms may vary by region.

Cancellation

• You must cancel manually in Payment Settings.

• Cancellation stops future charges but does not refund current billing cycles.

• Disconnecting stores or uninstalling the app does NOT cancel Premium.

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P. Motivize FX Rate

Summary: Selecting a non-USD currency applies Motivize’s FX rate, which may differ from public exchange rates.

You may choose a non-USD billing currency.

Motivize will convert prices using the Motivize FX Rate, which may differ from bank or market rates.

Motivize may change FX rates at any time.

 

 

Refunds in non-USD currencies will use:

• the same FX rate used during the original order

Some features (like coupons or USD balance usage) may be disabled when using non-USD billing.

You can switch back to USD anytime.